Last updated on 12th January 2018
Terms & Conditions
PLEASE READ THE TERMS & CONDITIONS CAREFULLY BEFORE BOOKING A COURSE WITH US ONLINE, AT ONE OF OUR CENTRES OR OVER THE PHONE. IT IS EXPECTED THAT YOU HAVE READ THE T&C’S BEFORE MAKING YOUR BOOKING.
1.1 All Polaris prices are subject to change until the customer has made the payment in full.
1.2 100% attendance is a must; any late arrivals are not acceptable.
1.3 Please Note: Any sort of unacceptable behaviour at all Polaris venues will lead to exclusion from the course for which we will not offer any refund.
1.4 All bookings are subject to availability of spaces and relevant resources.
1.5 Customers who make the booking via phone, email or through our website are liable for any balance outstanding (if any), in full.
1.6 Candidates must be eligible to attend the training course you book with us. Please check that you meet all criteria before reserving a space on any of the Polaris courses.
1.7 Reservations/bookings made online, at one of our centres or over the phone are non-refundable; courses, course dates and timing may be changed by customers with the authorisation of Polaris management at their discretion and an admin fee of £30 may be applied.
1.8 Reservations made online can be transferred to any individual who is eligible to attend.
1.9 Polaris reserves the right to change the venue of training to another suitable venue. We will notify all candidates via email, text or telephone at least 24 hours before the start of the course.
2.0 In the unlikely event of cancellation of any courses by Polaris, damages shall be limited to a full refund of the course fee only if a suitable alternative course date is not available.
2.1 All certificates can be sent by Royal Mail recorded delivered, at a cost of £5. Collections can be made by customers with prior notification only at no cost.
2.2 Customers will be responsible to pay any awarding body charges for replacement certificates. Polaris accepts no liability for misplaced certificates. The replacement certificate fee is £20. Customers can choose from the following two options for Certification delivery: 1. Free collection from our office. 2.Royal Mail recorded delivery at the cost of £5. Polaris will not be liable to pay for any damages, including replacement certificate charges, for any claims of lost/misplaced certificates for this service. We do not process any claims of lost/misplaced certificates after 30 calendar days from the date of dispatch of certification to clients for this service.
2.3 For all Identity Validation forms used by our awarding bodies, the candidate is to only sign such validation form if the spelling of their name on such a form is absolutely correct. Please note that failure to do so will result in the candidate being liable for any administration costs charged by the awarding body for correction.
2.4 Initial re-examination are complimentary and any further re-examinations will be charged at £40 per unit for the SIA qualifications, £45 for the Personal Licence qualification, for other qualifications resit exam fees may vary, please contact us for further information.
2.5 All customers are responsible and must provide Polaris with correct and accurate information (using clear handwriting) in respect to the physical address, requested by the admin, where all certificates will be dispatched.
Polaris and Polaris Operations are trading names of Tetra Global Holdings Ltd which is a subsidiary of Snapdragon http://www.snapdragon.events